Physical Failure of External Hard Drive:
If your external hard drive is no longer recognized by your computer, there is a high chance your drive is suffering from a physical hard drive failure. The most common physical failures we see from external hard drives are caused by dropping them. Because external hard drives are portable, they are often dropped from desks or tables to the ground which is about the worst thing that can happen to it.
When an external hard drive is dropped DURRING OPERATION, the heads can make contact with the platter surface, leaving serious damage to the platter where your data is stored. Sometimes this type of damage is catastrophic and can't be overcome leaving you without the possibility of ever recovering your data. IMPORTANT: If you drop your hard drive and it starts making unusual noices or is no longer recognized by your computer, you need to turn it off immediately! This will give you your best chance of seeing your important files again.
Physical external hard drive failures can also include electrical failures, firmware corruption and motor siezures. If your hard drive is clicking, beeping, buzzing, dead, not recognized or not giving you quick access to your files you need to power it off immediately and give us a call for a Free Diagnosis today.
In Lab Recovery by File Savers: Go to our In Lab Data Recovery Page.
Attempting recovery of a physically failed hard drive yourself is not a good idea! Hard drives are extremely sensitive and when they fail, you should never power it on, open it, put it in the freezer, tap on it or use data recovery software to attempt recovery of your data. Doing this will likely cause total data loss without any chance of recovery.
Logical Failure or User Error (Deleted, Formatted):
We understand that it's really easy to accidentally make a mistake and delete files or format your external hard drive. Deleted data or a formatted hard drives can be recovered depending on what you have done since the initial mistake. If you turned off your external drive immediately, we can probably recover all of your files. However, if you continued using your hard drive and copied or wrote any data to the drive you can make your deleted or formated data unrecoverable. Once the deleted data becomes overwritten, it becomes impossible to recover.
If you accidentally deleted important data or formatted your drive we highly recommend you power off your drive and do not continue using it until we successfully recover your files.
Remote Recovery by File Savers: Go to our Remote Data Recovery Page.
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Our Hard Drive Recovery Promise To You!
We promise to do everything we possibly can to recover your data and provide you with the best possible recovery results. We will never give up until we have exhausted every possible solution to complete your hard drive recovery. We also promise to do everything we can to remain focused on staying at the cutting edge of our industry so that we can provide you with the best possible chance of a successful recovery every single time.